Westgate Smoky Mountain Hotel Gatlinburg, Gatlinburg ~ Discover room options, reviews & pricing

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Key details

About the Hotel

915 Westgate Resort Road, Gatlinburg, Tennessee, United States of America, 37738

Westgate Smoky Mountain Resort & Spa, a 3-star mountain retreat, features a 60000-square-foot indoor waterpark, Serenity Spa offering 50+ treatments, and sits minutes from Great Smoky Mountains National Park.

Spacious Mountain Villas

The Westgate villas range from studios to five-bedroom units accommodating up to 20 guests. Each unit includes air conditioning, flat-screen TVs, fully-equipped kitchens, dining areas, and private bathrooms with walk-in showers.

Resort Dining Options

Nothing beats lunch at Roaring Fork for quick bites. Southern Comfort Lobby Bar serves local moonshines and spirits, while Mountain Top Pool Bar offers cocktails poolside.

Waterpark and Recreation

Westgate Smoky Mountain Resort's Wild Bear Falls waterpark features a 300-gallon dumping bucket, two waterslides, and multiple water spouts. Additional amenities include a 9-hole mini-golf course and fitness center with premium equipment.

Location and Access

The property is 46.5 miles from McGhee Tyson Airport. Nearby attractions include Clingmans Dome, the highest point in Great Smoky Mountain National Park, offering panoramic views.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe One-Bedroom Villa

Max:

4 persons

780 sq. feet

Bed options:

1 King Size Bed

Bathtub

Balcony

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Studio Villa

Max:

4 persons

315 sq. feet

Bed options:

1 King Size Bed

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One-Bedroom Villa

Max:

4 persons

550 sq. feet

Bed options:

1 King Size Bed

Shower

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Getting around

Check out the full range of transport modes

City Center

Gatlinburg 1.3 mi

Airports

McGhee Tyson (TYS) 44.9 mi

Asheville Regional (AVL) 86.3 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Cozy Suite!

Our King Deluxe room was a good surprise with its clean and modern design. The fully equipped kitchen had all the supplies we needed for a comfortable stay, including a toaster and cutting board. The ambiance was just lovely, making us feel right at home.

Emily Robinson. USA, 2024-04-15Read full review on

Accessible Activities

The resort offered a variety of activities that were accessible to everyone, including a lovely mini-golf to enjoy with the family. It felt fantastic to see that everyone, no matter their ability, could fully participate in the fun during our stay.

Doc_Smile. UK, 2024-07-22Read full review on

Relaxation Awaits!

The spa services were a true gem! I indulged in a soothing massage that helped ease the stress of the day. It was the perfect way to unwind after a day filled with family activities.

Sophia Turner. Canada, 2024-11-10Read full review on

Kid's Paradise!

Our kids had a blast at the indoor water park! The heated pools and water activities kept them entertained for hours. It was a joy to see them so excited and having fun, making our stay even more nice.

Steve Wilson. Australia, 2024-09-05Read full review on

What’s included

General

No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
Pets allowed
24-hour security
Elevator
ATM/Cash machine
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Table tennis
Mini golf

Guest Parking

Dryer
Cookware/ Kitchen utensils

Services

Paid shuttle service
Room service
Housekeeping
Laundry
Stores/Commercial services

Dining

Restaurant
Snack bar
Bar/ Lounge area
Picnic area/ Tables

Business

Business center

Children

Cribs
Children's play area
Game room

Spa & Leisure

Indoor swimming pool
Outdoor swimming pool
Aqua park
BBQ facilities
Spa & wellness center
Jacuzzi
Shallow end

Room features

Air conditioning
Heating
Sitting area
Tea and coffee facilities
Dining table

Bathroom

Washing machine
Free toiletries

Self-catering

Dryer
Cookware/ Kitchen utensils

Media

Flat-screen TV

Room decor

Parquet floor

Location

915 Westgate Resort Road, Gatlinburg, Tennessee, United States of America, 37738

Map view

915 Westgate Resort Road, Gatlinburg, Tennessee, United States of America, 37738

City landmarks

Aquarium

Ripley's Aquarium of the Smokies

1.3 mi

903 Parkway Ole Smoky Moonshine Holler

Ole Smoky Tennessee Moonshine

1.5 mi

611 Parkway

Souvenir shopping

1.4 mi

115 Historic Nature Trail

Gatlinburg Space Needle

1.5 mi

379 Parkway

Tsali Monument

1.1 mi

576 Parkway

Anakeesta

1.4 mi

Broadway Theatre

Sweet Fanny Adams Theatre

1.3 mi

Ski Elevator

Gatlinburg SkyLift Park

1.4 mi

Amusement Park

Earthquake

1.4 mi

Convention Center

Gatlinburg Convention Center

1.6 mi

908 Parkway

Ripley's Haunted Adventure

1.5 mi

Museums

Hollywood Star Cars Museum

1.5 mi

631 Parkway

Guinness World Records Adventure

1.4 mi

424 River Rd

Mysterious Mansion

1.3 mi

Museums

Christ in the Smokies Museum and Gardens

1.3 mi

650 Parkway

Ole Smoky Barrelhouse

1.4 mi

919 Parkway

Amazing Mirror Maze

1.5 mi

Museums

Salt and Pepper Shaker Museum

1.4 mi

National Park

Great Smoky Mountains National Park

1.3 mi

716 Parkway # 37838

World of Illusions

1.4 mi

576 Parkway At the intersection of the parkway 441 & 321

Historic Ogle Log Cabin

1.4 mi

706 E Parkway

Chapel of Love

1.4 mi

800 Parkway

Ripley's Believe It or Not Gatlinburg

1.5 mi

742 Parkway

Gatlinburg First United Methodist Church

1.5 mi

Roaring Fork

1.1 mi

188 Parkway

Ripley's Davy Crockett Mini-Golf

3.9 mi

306 Parkway

Gatlinburg Mountain Coaster

4.2 mi

340 Parkway

Hillbilly Golf

4.2 mi

386 Parkway Located one block before traffic light #3

Rowdy Bear Mountain

5.5 mi

Nearby

915 Westgate Resorts Rd Westgate Smoky Mountain Resort & Spa

Wild Bear Falls Water Park

500 ft

Restaurants

Mountaineer Kandy Kitchen

5.6 mi

1001 Parkway Ste 8

Reviews and Ratings

Feedback from previous guests about their experience.

82%

were satisfied with the hotel and would gladly return

Spacious accommodation

Great water park

Noise from construction

Staff interruptions

8.2/10

Great

Rooms

7.0

Location

8.0

Service

6.5

Dining

7.0

George

United States of America, February 2025

5.8/10

I was excited to return to Westgate but left feeling mixed about my experience. While our room was beautiful and had a fantastic view, the service during check-in was frustrating with a lot of miscommunication. The amenities, particularly the water park, were overcrowded, and I found it challenging to enjoy my stay. Overall, there are great aspects, but some serious improvements are needed, especially regarding pool capacity and overall communication.

Rooms

7.0

Our room was beautiful with a fantastic view, but I noticed some peeling paint. Overall, it felt spacious, yet I would rate it a solid 7 out of 10 due to maintenance issues.

Service

5.0

The check-in process was a nightmare with poor communication; it took multiple calls to sort things out. However, I did find some staff members friendly once we were there. Rating the service would be around a 3.

Location

8.0

The resort is placed conveniently between Gatlinburg and Pigeon Forge, which is ideal for exploring both towns. I would give the location an 8.

Dining

Facilities

5.0

While the pools and water park are advertised, they were often overcrowded, and unfortunately, the relaxing hot tub left much to be desired. It’s a fun place, but it can’t handle the capacity well, so I'd rate facilities a 5.

John

United States of America, February 2025

8.8/10

My stay at the Westgate Smoky Mountain Resort was overall a memorable experience with beautifully spacious accommodations and stunning scenic views of the mountains. The staff provided excellent service, making me feel welcomed throughout my visit. However, I found the dining options a bit limited, and the indoor water park was closed during my stay, which was disappointing. Despite that, I would definitely consider returning due to the great location between Gatlinburg and Pigeon Forge.

Rooms

10.0

The three-bedroom unit I stayed in was incredibly spacious with excellent appointments, offering fantastic views and a cozy layout.

Service

10.0

The service from the concierge and other staff exceeded my expectations; they were attentive and caring.

Location

9.0

The resort's central location made it easy to access attractions in both Gatlinburg and Pigeon Forge, which was a significant advantage.

Dining

7.0

While the on-site dining options were decent, I found the selection to be somewhat limited, which left me wanting more.

Facilities

8.0

The amenities were impressive, including the infinity pool and the putt-putt golf course, though I missed the water park.

Mike

United States of America, December 2024

7.4/10

Rooms

Service

Location

Dining

Facilities

George

United States of America, October 2024

5.0/10

During my stay, I found several aspects to be quite disappointing. The initial impression of the property was soured by the lack of cleanliness in my unit and the poor condition of the amenities. The area is nice, being centrally located to attractions, but the accommodations did not meet my expectations given the price.

Rooms

5.0

The room was dark and small, lacking basic features such as windows and a decent view. It felt very depressing and didn't live up to the pictures on the website.

Service

5.0

The service varied; while some staff were helpful, my overall experience with customer service was not encouraging. I encountered issues with room location and cleanliness, and it seemed like these complaints weren't taken seriously.

Location

6.0

The location was decent, providing accessibility to both Gatlinburg and Pigeon Forge, but was marred by ongoing construction nearby, waking us up early every morning.

Dining

Facilities

5.0

Facilities were lacking; the pools were overcrowded, and there were not enough amenities available to truly enhance the experience.

Andrea

United States of America, October 2024

8.8/10

We had a wonderful family trip with plenty of activities to keep the kids entertained, especially the water park. The accommodations were spacious and well-maintained, offering great views. On the downside, the noise from construction and some unexpected disruptions from maintenance staff took away from our experience. Overall, it was a good value for a family getaway.

Rooms

8.0

The two-bedroom suite was spacious and perfect for our family, though some areas could be improved for noise insulation.

Service

9.0

The staff was accommodating and friendly, particularly the concierge who made our daughter's birthday special.

Location

9.0

The resort is beautifully situated between Gatlinburg and Pigeon Forge, making it easy to explore both areas.

Dining

Facilities

9.0

The water park and heated pools were significant highlights, providing endless fun for the kids.

Spacious accommodation

Noise from construction

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